We employ a fully customizable revenue plan based on an analysis and understanding of each client’s characteristics and objectives. This approach allows us to maximize revenue in an efficient manner while maintaining the highest possible service level for our clients. USCB has a patient-centric approach by dedicating ourselves to patient issues, trends within the industry, cutting edge technology/analytics, and best practices for our partners and their patients. This attention to detail has allowed us to remain at the forefront of our industry as we continue to evolve and grow within the healthcare industry.
- Dedicated Staff and Teams
- Speech Analytics
- Customized Patient Portal
- Fully Customizable Patient Statements
- 100% US Based
- Customized Communication (Situational Response Guidelines)
- Performance Monitoring and Indicators
- Payment Plan Monitoring
- Custom Analytics
- Full Transparency and a Dynamic Client Portal
- Constant and Continual Feedback
- Increased Patient Satisfaction
Meeting Patients Where They Are
A robust suite of options is available for online bill presentations, self-help payment plans, electronic reminders such as email or text, and payment processing as is integration into leading electronic health-portals such as Epic’s MyChart. For patients that prefer self-help, interactive voice response pay-by-phone, itemization requests, and other service options are available. After-call surveys may be implemented to help measure and fine-tune the patient experience.